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Privacy Policy

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Effective Date: 30 April 2025

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ByteWise Techlabs LLP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use AuditWise ("the Platform"), a product of ByteWise Techlabs LLP. By accessing or using the Platform, you agree to the terms of this Privacy Policy.

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1. Definitions

For clarity, the following terms are defined as used in this Privacy Policy:

  • Personal Information: Any information identifying an individual, such as name, email address, phone number, job title, and company details.

  • Services: AuditWise and related support services.

  • Cookies: Small data files stored on your device that help enhance user experience and analytics.

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2. Information We Collect

a. Personal Information

We may collect personal information that you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Job title

  • Company information

  • Billing and payment details

  • Communication preferences

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b. Usage Data

When you access the Platform, we may collect information about your interactions, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on the Platform

  • Log files and diagnostic data

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c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. You can manage or disable cookies through your browser settings.

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3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Platform.

  • Manage user accounts and authenticate access.

  • Process transactions and billing.

  • Communicate with you regarding updates, support, and inquiries.

  • Improve functionality and performance.

  • Analyze usage trends for product enhancement.

  • Ensure compliance with our Terms and Conditions.

  • Provide personalized user experiences.

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4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to provide services under our agreement with you).

  • Legitimate business interests (improving services, ensuring security, fraud prevention).

  • Compliance with legal obligations.

  • Your consent, where required (e.g., marketing communications).

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5. User Accounts

a. Account Creation

Users cannot register directly on the Platform. Once a customer enters an agreement with ByteWise Techlabs LLP, our team creates the account and shares the credentials with the customer.

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b. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use.

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6. Sharing Your Information

We do not sell your personal information. However, we may share your information:

  • With third-party service providers (e.g., hosting, analytics, payment processors) to deliver Platform functionality.

  • With corporate affiliates for operational purposes.

  • To comply with legal obligations or protect our legal rights.

  • During business transfers, such as mergers, acquisitions, or asset sales.

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7. Data Retention

We retain your personal information as follows:

  • Personal data: Retained during the customer relationship and up to 5 years after termination.

  • Usage data: Retained for analytical purposes for up to 2 years.

  • Legal or compliance data: Retained as required by applicable laws.

Once data is no longer required, we securely delete or anonymize it.

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8. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal and contractual obligations.

  • Opt out of marketing communications by unsubscribing from our emails.

  • Restrict processing of your personal data under certain circumstances.

  • Request data portability where applicable.

To exercise your rights, contact us by sending us an email at support@auditwise.io 

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9. Cookies and Tracking Technologies

We use cookies to:

  • Authenticate users.

  • Monitor Platform performance and security.

  • Provide analytics and improve user experience.

Users can manage cookie preferences via browser settings or cookie consent tools provided on the Platform.

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10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data.

  • Multi-factor authentication for access control.

  • Regular security assessments.

  • Restricted access to personal data.

However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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11. International Data Transfers

If your data is transferred internationally, we ensure compliance through:

  • Applicable data transfers guidelines.

  • Compliance with global data protection regulations where applicable.

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12. Children’s Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please get in touch with us for removal.

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13. Data Breach Notification

In the event of a data breach compromising personal information, we will:

  • Notify affected users as required by law.

  • Report incidents to relevant authorities.

  • Take corrective action to prevent future breaches.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting, and we will notify users of significant updates via email or Platform notifications.

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15. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us at:

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Thank you for trusting AuditWise!
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