Privacy Policy
Effective Date: 05 April 2025
N53 Techlabs LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use AuditWise ("the Platform").
N53 Techlabs LLC is incorporated in Delaware, USA. Development and operational services are provided by our India-based partner, N53 TechWorks LLP.
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Definitions
- Personal Information: Data that identifies an individual, such as name, email, phone, job title, and IP address.
- Services: AuditWise and its supporting infrastructure.
- Cookies: Small data files used to improve platform performance and analytics.
2. Information We Collect
a. Personal Information
We may collect:
- Name, email address, phone number
- Job title and company information
- Billing and communication preferences
b. Usage Data
Collected automatically:
- IP address, device type, and browser metadata
- Pages visited and session duration
- Diagnostic logs and crash reports
c. Cookies and Tracking
We use cookies and related technologies for:
- Authentication and session control
- Platform performance and diagnostics
- Security via bot protection and request rate-limiting
3. How We Use Your Information
- Deliver and operate the Platform
- Authenticate and manage user access
- Respond to inquiries and provide support
- Monitor and improve security and performance
- Comply with legal and contractual obligations
4. Legal Basis for Processing
- Contractual necessity
- Legitimate business interest
- Compliance with applicable laws
- Consent (for marketing or cookies, where required)
5. Sub-Processors and Data Sharing
We do not sell your data. We may share it with:
- Authorized Sub-Processors who support our infrastructure, security, analytics, and operations
- Regulatory or legal entities, when legally required
- Affiliates and contracted entities under confidentiality agreements
Our Sub-Processors include the following:
- Amazon Web Services (AWS): Provides cloud infrastructure hosting and encrypted data storage.
- MongoDB Atlas / Supabase: Offer database-as-a-service solutions for user and platform data.
- Cloudflare: Handles DNS, WAF, bot protection, and session metadata like IP addresses and TLS info.
- Sentry: Collects error logs and crash analytics for diagnostics.
- Google Workspace: Used for email communication and document storage.
- HubSpot: CRM and lead management, including contact and lead metadata.
- Calendly: Manages demo scheduling using email, name, and time zone.
- CallHippo: VoIP for sales and support, capturing call logs and contact info.
- Zoho Books: Handles billing and invoicing data.
- Apollo.io: Used for cold outreach and business contact enrichment.
6. Your Rights
You have the right to:
- Access, correct, or delete your data
- Restrict processing or object to specific uses
- Withdraw consent where applicable
- Request data portability
To exercise these rights, contact: support@auditwise.io
7. Cookies and Tracking Control
We provide cookie consent tools to manage preferences. You may also use your browser-level controls to restrict tracking.
8. Data Security
We implement industry best practices, including:
- Multi-Factor Authentication (MFA)
- Encryption in transit (TLS) and at rest (AES-256)
- Role-based access controls
- Continuous monitoring with tools like Sentry, Cloudflare, and MongoDB Atlas
9. International Data Transfers
Data may be transferred between the US, India, and other countries. We use safeguards such as Standard Contractual Clauses (SCCs) where applicable.
10. Children’s Privacy
AuditWise is not designed for users under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
This Privacy Policy may be updated periodically. Significant changes will be communicated via email or in-app notifications.
12. Contact Us
Support Email: support@auditwise.io
Compliance Email: compliance@n53tech.com