Terms and Conditions ( Master Service Agreement )


Effective Date: 05 April 2025

Welcome to AuditWise! By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions, which shall serve as the Master Service Agreement (MSA) between N53 Techlabs LLC ("the Company") and your organisation. You must not use the Platform if you disagree with any part of these Terms.

N53 Techlabs LLC is incorporated in Delaware, USA. Development and operational services are provided by our India-based partner, N53 TechWorks LLP.


1. Definitions

  • Platform: AuditWise.io, the SaaS platform offered by N53 Techlabs LLC.
  • Company: N53 Techlabs LLC.
  • User: Any entity or individual granted access to the Platform.
  • Services: Audit workflow management functionalities provided by the Platform.
  • Confidential Information: Proprietary or sensitive data shared between the parties.
  • Intellectual Property: Trademarks, copyrights, software, and other protected content owned by N53 Techlabs LLC.
  • Service Level Agreement (SLA): A referenced document outlining uptime, support, and performance standards.


2. Acceptance of Terms & MSA Acknowledgement

By using the Platform, you acknowledge that these Terms constitute the MSA between your organisation and N53 Techlabs LLC. You represent that you have the authority to bind your organisation to this Agreement.

Acceptance mechanisms include:

  • Clicking to accept these Terms during onboarding or login
  • Paying an invoice for AuditWise services
  • Accessing or using the Platform after account provisioning


3. Services Provided

AuditWise is a SaaS platform designed to facilitate audit workflow management, including:

  • Audit task and schedule management
  • Document sharing and version tracking
  • Interview scheduling and execution
  • Status reporting and traceability

The Company reserves the right to enhance, modify, suspend, or discontinue services at its discretion.


4. Service Level Agreement (SLA)

The SLA governs service performance standards, including uptime, support response time, and service credits.

By using the Platform, you agree to the SLA available at:
https://www.auditwise.io/sla

The SLA may be updated periodically and does not require explicit re-acceptance.


5. License Grant & Restrictions

a. License Scope
N53 Techlabs LLC grants a non-exclusive, non-transferable, revocable license to use the Platform under these Terms.

b. Usage Restrictions
Users shall not:

  • Modify, sublicense, or resell the Platform
  • Use the Platform for competitive analysis or reverse engineering
  • Engage in unlawful or fraudulent activities


6. User Accounts

a. Account Creation
Accounts are provisioned following mutual agreement. Users must provide accurate and complete information.

b. Account Security
Users are responsible for safeguarding login credentials and must report unauthorised access immediately. Sharing credentials is prohibited.


7. Service Availability & Maintenance

a. Uptime Commitment: Governed by the SLA.

b. Maintenance & Downtime: Scheduled maintenance will be communicated in advance. Emergency maintenance will be handled promptly to minimise disruption.


8. Fees & Payments

a. Invoicing & Payment: Invoices are sent directly to clients. Payment is due within 30 days. Failure to pay may result in restricted access.

b. Late Payments: The Company may apply penalties or interest.

c. Refund Policy: Payments are non-refundable unless explicitly agreed in writing.


9. Intellectual Property

All intellectual property related to AuditWise is the exclusive property of N53 Techlabs LLC. No content may be copied or repurposed without written permission.


10. Data Privacy & Security

Our Privacy Policy governs how we collect, store, and process personal data in compliance with applicable laws. Users retain data ownership; the Company processes it solely for service delivery.

The Data Processing Agreement (DPA) is available at:
https://www.auditwise.io/dpa

If there's a conflict, the DPA supersedes this MSA regarding personal data.


11. Confidentiality

Both parties agree to protect each other's confidential information and not disclose it to third parties without consent, except where required by law.


12. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Delaware, USA. Where N53 TechWorks LLP operates, Indian law may also apply. Disputes shall first be resolved via arbitration.


13. Changes to Terms

These Terms may be updated periodically. Updates take effect upon posting. Continued use of the Platform constitutes acceptance.


14. Contact Us

Support Email: support@auditwise.io
Compliance Email: compliance@n53tech.com